On-site Services

Responsive and High-quality On-site Technical Support

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ON-SITE SERVICES

Emerio’s On-site Services provide comprehensive, timely IT support to help you avoid any disruption of business activities. Our team provides 24 X 7 support to ensure uninterrupted operations.

Our engagement models include:

Emerio Support Pack:

  • Customer pays for a fixed number of hours of support
  • Features:
    • Server and Back-up Management
    • Hardware breakdown assistance
    • Individual site-call report and monthly consolidated incident report

Annual Maintenance Contract:

  • Customer pays annual fee
  • Features (in addition to features under Emerio Support Pack
    • IT Policy Formulation (email attachment size, password complexity, etc.)
    • IT Processes Integration (equipment provisioning, access termination, etc.)
    • IT Environment Monitoring (network misuse, anti-virus definitions, etc.)
    • IT Planning & Reports (infrastructure roadmap, asset inventory report, etc.)

On-site services are available only at select locations.

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