Multi-Lingual Help Desk Services

Emerio’s Multi-lingual IT Help Desk Services allow businesses to expand into Asian countries where users may require local language IT support. Emerio’s 24×7 help desk offers ITIL-based incident management, including ticketing, third-party escalation, remote end-user PC support, and application support with defined service levels.

Business Value:

• 6 Languages: English, Japanese, Mandarin, Thai, Vietnamese, and Bahasa Melayu
• 24 x 7 x 365: 24 hour, 365 day coverage ensures extended support
• Shared Service: Ability to support small-scale operations as well as large organisations. Shared model helps customers lower CAPEX, OPEX and  simplifies operations
• Multi-channel: Phone, and email, managed through our in-house system
• Business-centric: ITIL based framework and service delivery ensure the service is aligned with business needs