Wintel Systems Engineer

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Key Responsibilities

Core Task:

  1. SPOC for internal elevated tickets by 1st Level Team.
  2. Conduct training on technical & process for L1 engineers
  3. Working with Technical Manager and coordinate Service Improvement Plans
  4. Layer 1,2 & 3 access-line network operation
  5. Tier 2 trouble shooting, isolation and network recovery for outages
  6. Trouble ticket open/update/close
  7. Technical support to customer front
  8. Progress and procedure management of trouble shooting
  9. Checking T/S process and trouble ticket log amendment. Gather customer environment details and conduct virtualization deployment. Server and VM Management.
  10. Provide 2nd Level support and join call for Visualization workspace management and technologies – Hyper V, Exchange Server, VMware and windows server and desktops
  11. Responsible for responding to tickets in an expedient manner and quality assurance closure. Identify the root cause of any issues and strive to incorporate proper solution.
  12. Backup and Storage Management
  13. Monitoring for health check and system management. provide recommendations for improvement

 

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  • Experience4-6 Years
  • LocationIndia