UCaaS Engineer

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Key Responsibilities:

  1. Answer preparation on customer queries
  2. RFP/RFI response preparation
  3. Prepare BoM for cisco UC
  4. Make presentation and consultation for potential customers
  5. Requirement gathering from potential customers
  6. Make proposal (solution and commercial)
  7. Prepare basic and detailed design
  8. Configuration of voice infrastructure by using MGCP, H.323 & SIP
  9. Perform installation and deployment of Cisco CUCM, CUP, and CUC.
  10. Perform test and migration and customer acceptance, user training
  11. Weekly activity report preparation
  12. Communication with all stakeholders
  13. Able to work on shift

Mandatory Skills:

  1. Degree in a related discipline with preferable 5 years similar experience
  2. Experience in designing and installing Cisco CUCM, CUC & CUP
  3. Certification of CCNA voice
  4. CCNP Voice certification preferred
  5. Excellent communication skills
  6. Good knowledge in MPLS, TCP/IP, LAN/WAN topologies
  7. Configuration of Voice Interfaces like FXS, FXO, ISDN T1/E1 PRI, T1/E1 CAS.
  8. Configuration of SIP Trunking

Minimum Requirements:

  • Design voice network diagram for UC projects
  • Prepare scope of works for delivery of UC solutions
  • Customer site visit and verify
  • Make sure customer site is ready for implementation
  • Check and verify scope before order
  • Check and verify products before delivery
  • Configuration of voice infrastructure by using MGCP, H.323 & SIP
  • Perform installation and deployment of Cisco CUCM, CUP, and CUC.
  • Implementation of UC & collaboration solutions as per schedule
  • Make UAT use case and sign off with customer
  • Prepare HLD/LLD Level design documents
  • Prepare completion report after project delivery
  • Co-ordinate with different parties during delivery
  • Trouble shooting of Cisco VG, CUCM, CUC, CUP
  • Answer preparation on customer queries
  • Work on RFP/RFI response with team for customer
  • Operation and Maintenance of UC solutions
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  • Experience3-5 Years
  • LocationMalaysia