Technical Help Desk Associate

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Key Responsibilities

  1. Provide desktop support for users
  2. Support Windows OS, MS-office, MS-Outlook, and client specific applications
  3. Troubleshoot and resolve
  4. Escalate and coordinate with other IT departments as required
  5. Japanese to English and vice versa translation
  6. Any other work assigned by the Supervisor
  7. Support through telephone
  8. Working hours (Monday to Friday excluding Japan public holiday) and on future shift schedule as and when necessary
  9. Usual time: 8 am to 5 pm MY time and Energy saving time: 7:30 am to 4:30 pm MY time

MANDATORY SKILLS

  1. Japanese speaking, writing and comprehension skills
  2. To be able to communicate with customer in business field
  3. Can explain and understand all the details of description of both verbal and written Japanese and catch the points

Minimum Requirements

KRA:

  1. Provide desktop support for users
  2. Support Windows and client specific applications
  3. Troubleshoot and resolve
  4. Escalate and coordinate with other IT departments as required
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  • ExperienceFresher
  • LocationMalaysia