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- Provide desktop support for users
- Support Windows OS, MS-office, MS-Outlook, and client specific applications
- Troubleshoot and resolve
- Escalate and coordinate with other IT departments as required
- Japanese to English and vice versa translation
- Any other work assigned by the Supervisor
- Support through telephone
- Working hours (Monday to Friday excluding Japan public holiday) and on future shift schedule as and when necessary
- Usual time: 8 am to 5 pm MY time and Energy saving time: 7:30 am to 4:30 pm MY time
- Japanese speaking, writing and comprehension skills
- To be able to communicate with customer in business field
- Can explain and understand all the details of description of both verbal and written Japanese and catch the points
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