Technical Customer Support

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Key Responsibilities

  • Support APAC region Service Desk functions which includes but not limited, Marketing and Channel support, Learning Management System, RMA ,Contract Administration
  • Support requests from external and internal for portal engagement, order shipment issue, training account issue, contract administration
  • Consistently provide exceptional customer service via phone, mail, internet, and online chat with customer.
  • Meet and exceed the company’s service standards on a consistent basis.
  • Acquire and maintain product knowledge to enhance customer’s enquiry experience and create additional sales opportunities by promoting appropriate items to customers.
  • Answer inquiries about the company, products, partners information etc. thoroughly and in a timely manner.
  • Maintain Partner contact information and assist partner accessing required information within Motorola.
  • Consistently follow established customer service and operational procedures.
  • Cross train with other department members for maximum flexibility.
  • Performs all other duties as assigned
  • Able to work on shift if required and team work is required.

Minimum Requirements

Mandarin & English Speaking, Reading, Writing skills
Customer service oriented with a positive attitude
Effective oral and written communication skills
Excellent phone and email etiquette
Organized and able to multi-task

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  • Experience1-3 Years
  • LocationMalaysia