Technical Customer Support (Mandarin Speaking)

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Key Responsibilities

  • Minimum Diploma or above in Telecommunication/Electronics Engineering / IT – Networking / MIS or related field of study.
  • Minimum 1 year experience in a similar role as level 1 support in a 24×7 Network Operations Centre (NOC) or related customer support environment.
  • Able to work well in a fast-paced changing and multi-national team environment.
  • Excellent problem solving skills and take initiative in leading change to improve customer satisfaction.
  • Excellent time management. Highly responsible in addressing customer’s issues.
  • Must be able to communicate effectively (verbal and written) both in English and Mandarin. Other language Korean/Japanese/Thai/Vietnamese is an advantage.
  • Capable to communicate with customers and internal teams of all levels.
  • Willing to learn proprietary technology effectively without formal training and complete certifications as required.
  • Willing to work on shift and local public holidays as required.
  • Willing to work in 24×7 operation hour.
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  • SkillsCustomer Care, Help Desk
  • Experience1-3 Years
  • LocationMalaysia