Technical Customer Support (Japanese speaking)

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Key Responsibilities

  • Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills; diffuses angry customers.
  • Fully documents customer interactions in real-time; may author content for review.
  • Solves problems in a timely manner using full understanding of the product functions and features and customer environment.
  • Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments.
  • Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes.
  • Manages multiple tickets related a spectrum of technical problems.
  • Collaborates with fellow technicians and supervisor to solve complex problems. It will be require to work on rotating shift work to support the 7×24 global contact center business.
  • Should have Bachelor’s degree.
  • The ideal person should have 2-5 or equivalent combination of education and experience, or 5+ years of equivalent work experience.
  • Demonstrates the ability to articulate technical issues in simple to understand terms to both management and customers.
  • Demonstrates strong customer service and communication skills.
  • Able to work independently with minimal supervision.
  • Strong written and verbal communication skill in Japanese language is a must.
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  • SkillsHelp Desk, Support
  • Experience2-5 Years
  • LocationMalaysia