IT Service Desk (Mandaluyong)

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Key Responsibilities:

  • Resolve incidents and request calls routed to any of the Service Desk call queues in accordance with customer SLAs.
  • Resolve incidents and requests via customer emails using ServiceNow and other customer ticketing system in accordance with resolution SLAs.
  • Accurately update and resolve incident tickets and requests in accordance with Service Desk policies and procedures.
  • Escalate critical issues immediately to management.
  • Escalate non-resolved incidents to management prior to SLAs expirations.
  • Continuously evaluate urgency/impact and escalate calls to management as appropriate.

Minimum Requirements:

Good English Communication Skills, Windows Application


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  • SkillsHelp Desk
  • Experience1-2 Years
  • LocationPhilippines