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- Support APAC region Service Desk functions which includes but not limited, Marketing and Channel support, Learning Management System, RMA , Contract Administration
- Support requests from external and internal for portal engagement, order shipment issue, training account issue, contract administration
- Consistently provide exceptional customer service via phone, mail, internet, and online chat with customer.
- Meet and exceed the company’s service standards on a consistent basis.
- Acquire and maintain product knowledge to enhance customer’s enquiry experience and create additional sales opportunities by promoting appropriate items to customers.
- Answer inquiries about the company, products, partners information etc. thoroughly and in a timely manner.
- Maintain Partner contact information and assist partner accessing required information within our premises.
- Consistently follow established customer service and operational procedures.
- Cross train with other department members for maximum flexibility.
- Performs all other duties as assigned
- Able to work on shift if required and teamwork is required.
- Mandarin & English Speaking, Reading, Writing skills
- Customer service oriented with a positive attitude
- Effective oral and written communication skills
- Excellent phone and email etiquette.
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SkillsCustomer Care, Help Desk