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- Develop, implement, and continuously improve Delivery Operations policies and procedures using a proactive and innovative approach to increase operational performance.
- Facilitate, co-ordinate, plan, manage, and control all operational and administrative activities of Delivery Operation.
- Involve in process improvement activities and take active part in finding alternative solutions of streamlining and automating cross functional processes and procedures across multiple Divisions in a matrix driven organization.
- Collaborate with Service Delivery Managers & other Functional Managers (TA, HR, Finance, Admin, GIT) to identify improvement areas, joint initiatives, data capture, analysis and compliance.
- Act as a reliable seamless bridge and build relationships across and between internal and external stakeholders to optimize operational delivery.
- Assist management in the development of key initiatives that provides results to increase efficiency of Service Delivery.
- Lead, motivate and develop the members of the Delivery Operations support team.
- Proven administrative management or other relevant experience
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- Experience in delivering client-focused solutions based on customer needs
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Excellent listening, negotiation and presentation skills
- Excellent verbal and written communications skills
- BA/BS degree or equivalent
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