Assistant Manager – Delivery Operations

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Key Responsibilities:

  • Develop, implement, and continuously improve Delivery Operations policies and procedures using a proactive and innovative approach to increase operational performance.
  • Facilitate, co-ordinate, plan, manage, and control all operational and administrative activities of Delivery Operation.
  • Involve in process improvement activities and take active part in finding alternative solutions of streamlining and automating cross functional processes and procedures across multiple Divisions in a matrix driven organization.
  • Collaborate with Service Delivery Managers & other Functional Managers (TA, HR, Finance, Admin, GIT) to identify improvement areas, joint initiatives, data capture, analysis and compliance.
  • Act as a reliable seamless bridge and build relationships across and between internal and external stakeholders to optimize operational delivery.
  • Assist management in the development of key initiatives that provides results to increase efficiency of Service Delivery.
  • Lead, motivate and develop the members of the Delivery Operations support team.


  • Proven administrative management or other relevant experience
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
  • Experience in delivering client-focused solutions based on customer needs
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Excellent listening, negotiation and presentation skills
  • Excellent verbal and written communications skills
  • BA/BS degree or equivalent
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  • Experience3-5 Years
  • LocationMalaysia