Global Management One

Infrastructure Management & Service Desk For
Your Entire IT Ecosystem

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GLOBAL MANAGEMENT
ONE

NTT’s Global Management One (GMOne) is an award winning remote IT infrastructure management and service desk solution that manages your entire IT ecosystem. GMOne offers industry-leading automation that reduces cost, increases speed and accuracy of resolution.

Reduction of resolution time
UP TO 40%

Reduction in incident resolution times.

TCO Reduction
UP TO 30%

Reduction of the IT operation costs.

Compliance
100%

Fully auditable Compliance with documented process.

IT Managed Services

Services Overview:

Service Menu:

Helpdesk Multi-lingual Support:

Helpdesk Benefits:

TOTAL SUPPORT

We provide complete support, from inquiry to resolution. We also manage escalation to senior levels.

GLOBAL SUPPORT

Support is available in 6 languages and can be scaled globally without compromising quality of service.

FLEXIBLE MENU

The service can be customised to your needs based on  number of inquiries, number of languages, and timings.

VISUALIZATION

We record all communication with the customer. Visualizing by a report can correspond to the audit.

PC Management Service Overview:

PC Management Benefits:

REPORTING

We provide an overview of your IT environment with a monthly report that lists all types and versions of hardware and software.

SETTING MANAGEMENT

We manage the setting information of the specified range.

REMOTE CONTROL

We can control your PC environment remotely as you prefer. Specific service menus will be listed below.

Features:

  • Multi-lingual Support: GMOne helpdesk provides 24 X 365 support in English, Japanese and Malay; and weekday 9 AM-6 PM support in Mandarin, Thai and Vietnamese
  • TCO Reduction: Our customers can reduce 30% of their total ICT costs on average
  • Comprehensive Infrastructure Support: Managed services are provided for IT systems in the cloud, on-premises and in datacentres
  • Reporting: Monthly reports enable clients to have an overview of their IT environment with detailed information on hardware and software
  • Modular End-to-end Portfolio: Service portfolio covers the IT ecosystem from end-to-end and can be combined to suit individual needs
  • Consolidated Automation Platform: Integrated platform with industry-leading automation and consolidated governance aligned with ITIL best practices for IT service management
  • Flexible Contracting and Transparent SLAs : Consolidated global, regional or local contracting options with clear SLAs that are aligned with your business objectives
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