Relationship Growth

• Large US Semiconductor Manufacturing company
• Relationship started in 2005
• More projects were added upon successful delivery of initial projects

Snapshot of Engagement

• Complex IT environment with heterogeneous systems connected globally
• Deployment, Testing and Steady  state maintenance support for application packages using ManageSoft application Standards
• Distribution, upgrade and release of packages
• Metrics reporting
• 24x7 Support coverage

Key Success Factors

• Highly optimised team size
• Developed and introduced packaging life-cycle standards to ensure faster testing and deployment for packages
• Developed efficient and customised solutions for packaging to overcome ManageSoft application limitations
• Developed an application and support process to track the post development period

Coverage

• AP
• US

Portfolio of Services

• MES Packaging and Development

Technology

• OS: Windows 2000,XP
• Applications: ManageSoft, VB scripting, Auto IT