Client Profile
The client is a government corporation formed in 1968, providing industrial real estate solutions and services. It plays the role of a lead agency in Singapore to plan, promote and develop a dynamic industrial landscape in support of the nation’s advancement.
Client Requirements
Client required a Solutions provider who could design, develop, implement and support web-enabled self service applications on the .NET Platform, which was the technology of choice. Client was also looking to define an Enterprise Workflow Platform.
Solution Overview
The IT Service Request application consisted of the following core modules namely helpdesk, service request, risk assessment, change request, release management.
- Automation of over 11 business processes
- Deployment of ‘K2.Blackpearl Workflow’ for workflow handling
- Ease of maintenance, tracking and monitoring of each request
- Process re-engineering, refinement and fine tuning
- Shortened verification and approval cycle
- Multiple actors and stream based workflows
- Highly Available and Scalable Enterprise application
- Interface with ECC 6.0 to get leave information
- Integration to Active Directory and custom user information repository
- Automated re-routing request based on existing business rule and automated escalation of request to supervisor
Technology
- NET 3.0 framework with ASP.NET and VB.NET
- SAP .NET connector
- SQL Server 2005 Database and Reporting Services
- K2 Workflow
