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Customer Care and Billing Application Management 
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Client Profile

  • Singapore-based Energy Company. The core business is centered on generation and retailing of electricity
Client Requirements
  • Modules to be supported should include: customer care, sales and marketing, billing and payments
  • Enhancements should include – paperless billing, e-invoicing, accruals, reminder letters and integration.
Solution Overview
  • Design, develop, test and implement enhancements
  • Understand and automat the existing  business process 
  • Ensure cost effective and timely delivery with equal importance being given to quality
Challenges
  • Complex products and services
  • Mission critical system with high financial impact
  • High volume data
  • Reduce cost of operations
Technology
  • JSP , Micro Cobol, Eclipse, Oracle PL/SQL, Oracle Application Framework, HP Unix, Crystal reports, Web sphere, Stream serve , Oracle 10g, PL/SQL
  • Integration - SAP Financial, Online Customer Information Portal, Energy Market rates