IT service management provides organisations with better control over IT that supports the day to day functioning of their business.

Availability Management

We provide consulting and design for your business application availability needs and proactively manage the availability, performance and business impact of your distributed systems environment. Our solutions enable you to maximise and optimise IT investment and run your business more efficiently.

Impact and Event Management

We provide functionality to eliminate IT event storms and focus on the issues that matter the most to your business and also determine which IT events impact business services. Our solution enables mapping of the IT events to business service model which represent the dependencies between 'business' and 'infrastructure', prioritisation of events and integration with service desk solution.

Capacity Planning

We provide simplified reporting of crucial machine performance characteristics, pinpoint underutilised and overutilised systems and facilitate understanding of capacity. Our solution enables IT to align with business by making appropriate optimisation, consolidation and virtualisation decisions that will not only cut costs but also ensure consistent performance and service levels to the business.

Change Management

At Emerio we begin by understanding the culture of change in an organisation keeping in mind the dynamics of different strategies to fit different needs. We develop strategic methodologies to introduce streamlined Change Management Practices to suit our customers. By combining our years of experience and the tools that are aligned to the ITIL methodology, we bring the “Practical ITIL” to help our customers.