Application production support of business applications is distinct from developing and installing them. Detailed processes and operations frameworks are required for successful application management and are key to attaining reliability, stability, scalability and flexibility. Emerio offers a comprehensive set of Application Monitoring and Management Solutions that encompass portfolio optimisation, re-engineering, migration, testing and performance tuning, helping organisations reduce system downtime, enhance performance and concentrate on strategic initiatives.

The service components of Emerio's comprehensive application production support framework are:

Application Operation management 

• Enables use of application without interruption
• 24/7 Production control to ensure applications are available and running at peak efficiency

Production control 

• All work required to process batch production within application services
• The services include the day-to-day scheduling on multiple platforms, job set-up and submission and monitoring to ensure production is completed accurately and according to schedule. Also responsible for delivery of various control reports

Performance & Availability 

• Ensuring that applications are available and running at peak efficiency is a 24x7 responsibility. We provides comprehensive remote application monitoring and management services to enable your customers and employees to use applications without interruption. This service lets our client limit the requirement for internal capacity and expertise, thereby enabling them to reduce the cost of operations. It further lets our clients refocus their IT staff on high payback development projects

Monitoring services

The key components of Application Monitoring Approach are: 

• Proactively monitor application availability, performance, response time, exceptions, faults and failures using a variety of proprietary as well as third party monitoring tools
• Provide usage trend analysis and status reports
• 24x7 technical support of your application

 Building knowledge base 

For global production, support team knowledge database (KDB) is the first level reference guide to match and resolve the problems in the quickest possible time. Emerio support will help our client to organise and store information into KDB.