Infrastructure Management
We manage IT infrastructure, including 24/7 support services, for clients around the globe. We have well-defined Service Level Agreements that give you the assurance of consistently superior performance. Our sound methodologies and robust technologies enable us to manage your IT operations efficiently, on either a dedicated or a time-and-materials basis.
Server Management
Emerio manages your server environment and backup effectively to maintain performance at optimum levels. Our server management offerings ensure that server parameters and operating systems are administered and tuned well. Our deliverables include:
- Enterprise Network management
- Operating System administration - Windows NT 4.0, Windows 2000 & Windows 2003
- Performance monitoring of servers (monitoring CPU, disk space, memory
- utilization) and fine-tuning
- Securities & privileges management
- Login Script management & auditing
- Process management & Thread management
- Regular backup scheduling
- Anti-virus management: Planning/ upgrading/ implementation/ regular scanning and upgrading of the anti-virus software.
- Desktop & User management
- Help Desk support for back-end escalation
- Profile management
Desktop Management
Emerio’s Desktop Management services provide quick deployment, standardization and maintenance of desktops across the client organization, resulting in cost and time savings, better manageability and increased productivity.
- Desktop computer configurations
- Standard office application management and support
- Personal computer maintenance through dedicated resources
- Standardization of applications
- Periodic update of patches & service packs
- Anti-virus management
- Periodic audit of IT assets
IT Help Desk
Emerio’s help desk services helps our client with first-level IT support, offering a single point of contact for all support service requirements and enabling effective ‘on call’ solutions that drastically reduce problem resolution time. This ensures high uptime of basic user systems and improves productivity.
We offer professionally managed help desk services in ongoing management and maintenance of IT infrastructure and applications, enabling our client to focus his valuable IT resources on high-value added competencies. Our Managed IT Help Desk services cover Asia Pacific and are usually customized for each client.
Post-installation Support and Maintenance
Post-installation, we provide a comprehensive suite of maintenance services, which can be customized to our client’s requirements. Our maintenance packages include:
Annual Maintenance Contract (AMC)
Under the AMC, we provide technical support for all computers, peripherals and standard applications at client premises.
The service methodology includes:
- Unlimited unscheduled on- call basis
- Unlimited online telephonic/e-Mail support
- Hardware Maintenance Contract - Break-Fix
- Same as the AMC with extended coverage on parts
- Also extendable for out-of-warranty parts
- Emerio Service Package (ESP)
Complete technical & maintenance support for servers, PC/NBs, peripherals, and other items related to the server & network at the client’s premises, on a time-and-material basis with a ‘Service level agreement and assured ‘response time’. The ESP hours are available to clients for their use as they deem appropriate.
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