Service Desk (IM & PM)

This is the main process that bridge infrastructure management with the business processes. This includes Incident Management (IM) and Problem Management (PM)

Change management

This is the process to manage the change of infrastructure configuration so that the change is done without affecting business continuity

Configuration management

This is the process to manage the infrastructure configuration information systematically so that it can be used effectively in all infrastructure management activities

Service level management

This is the process to guarantee that all parts of infrastructure get supported in the agreed service levels

Asset management

This is the process to manage all parts of infrastructure so that their status (other than the configuration) can be tracked all the time

Identity management

This is to manage all aspects related to identity so that each part of infrastructure and each user access to the infrastructure can be tracked in an accountable manner

Enterprise monitoring

This is to enable automatic monitoring that makes any infrastructure related incident is acknowledged and handled in timely fashion