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Helpdesk & Call Center
This is to manage and resolve the infrastructure related incidents quickly.
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Desktop management
This is to maintain the desktop clients so that the users can use the installed applications flawlessly, in efficient and timely manner anytime they need
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Server management
This is to maintain the servers so that they are always available to provide shared services to the users
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Network management
This is to maintain the network availability that interconnect all computers as well as other shared devices so that users can always access the applications and services as needed
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Security management
This is to guarantee so that the available resources, data and applications are available to users that have rights to use them. This will prevent access from unauthorized users/persons that might results in the unnecessary usage or even worse, the resources become unavailable.
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Storage management
This is to guarantee that users always have enough space available for storing their data while ensuring that the stored data are safe
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