Application production support of business applications is essentially distinct from developing and installing them. Detailed processes and operations frameworks are required for successful application management, and are key to attaining reliability, stability, scalability, and flexibility. Emerio offers a comprehensive set of Application Monitoring and Management Solutions that encompass portfolio optimization, reengineering, migration, testing and performance tuning, helping organizations reduce system downtime, enhance performance and concentrate on strategic initiatives.

The service components of Emerio's comprehensive application production support framework are:

• Enables use of application without interruption
• 24/7 ensure applications are available and running at peak efficiency Production control

• All work required to process batch production within application services
  
• The services include the day-to-day scheduling on multiples platforms, job set-up and submission, and monitoring to ensure production is completed accurately and according to schedule. Also responsible for delivery of various control reports

Performance & Availability

• Ensuring that applications are available and running at peak efficiency is a 24x7 responsibility. Emerio provides comprehensive remote application monitoring and management services to enable your customers and employees to use applications without interruption. This service lets the client limit the requirement for internal capacity and expertise, thereby enabling him to reduce the cost of operations. It further lets the client refocus his IT staff on high payback development projects.

Monitoring services

The key Components of Application Monitoring Approach:

• Proactively monitor application availability, performance, response time, exceptions, faults and failures using a variety of proprietary as well as third party monitoring tools
  
• Provide usage trend analysis and status reports
  
• 24x7 technical support of your application

Building knowledge base

• For global production support team knowledge database (KDB) is first level reference guide to match and resolve the problems at the quickest possible time. Emerio support will help our client to organize, store information into KDB.