Application Management Services (AMS)  
 

With the continual increase in international competition, companies are forced to focus on their core competencies in order to ensure their survival, stability and sustained growth

Emerio’s Application Management Services include right-shoring (off-shoring / near-shoring / on-site) of Application and System support, maintenance and enhancement.

Service Level Agreements determine the obligations and performance measurements and form the basis of the engagement model. Successful project management methodologies and processes are the key to the timely and cost-effective realization of deliverables.

Our delivery centers in Singapore, Malaysia, India, Philippines, and Indonesia are amply equipped to support critical global projects. Our support coverage window is flexible, starting from 9/5 coverage and moving up to 24/7 coverage through scaled combinations of “continuous” or “on-demand” support.

Effectively managing applications and systems, be they legacy or enterprise solutions, enable organizations to embrace IT into their mainstream activities, thereby generating synergy between IT and their core business functions.  
  
Our Value Proposition

•  Reduced Total Cost of Operation (TCO) up to 20% - 40%

  • Option of Delivery Models onsite/offsite/offshore
  • Lesser number of Resources for larger team
  • Shared service Model
  • Pilot study, Proof of concept
  • Productivity Gains by reducing number of calls through bug fix

•  Consistently exceeded customer expectations in Service Levels Agreement (SLA)

•  Shorter transition period, which resulted in Lower Transition Cost

•  Ready to use web based call management tool at free of cost - “Emerio proprietary ECMT”

•  Flexible client engagement models

•  Strong Fundamentals

  • Localized business models: Local resource
  • Robust onsite/offshore delivery: Distributed Delivery Management
  • Strong Industry, Technology, Solutions, Service focus

•  Rapid deployment of customized solutions using in-house AMS component
       library (Knowledge Base - KB)

•  Flexible client engagement models

Best Practices

•  Project Management:

  • Managed by certified PMI
  • Customized delivery models
  • Metrics Driven
  • Estimation employing formal techniques
  • System documentation
  • Communication
  • Engagement based PMO (Project Management Office)

•  Quality management

  • Processes, Standards, checklists and guidelines backed by ISO9000:2001 & ITIL

•  Knowledge management

  • Knowledge Repository, Re-usable Artifacts, Intranet

•  People management

  • Recruit, Induction internal & customer, Goal set, Performance Track, Feedback, Motivate, Training, Incentive, Performance Appraisal, Career Plan & Relocate

•  Delivery Framework

  • Onsite, Offsite & Offshore
Click on the following to know more about Emerio Application Management Services Offerings: